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Official operational guides, billing workflows, RouterOS integration instructions, and staff training.
How to Onboard Your ISP Workspace on ISPmix Cloud Platform
### Complete ISP Workspace Onboarding Guide Setting up your ISP workspace on ISPmix requires four straightforward steps: 1. **Company Profile & Subdomain Slug**: Go to **Admin...
Understanding ISPmix SaaS Plans, Limits & Instant bKash Billing
### Platform Subscription Plans & Scalability ISPmix offers transparent, tier-based billing for Internet Service Providers: - **Permanent Free Plan (৳0 / forever)**: Includes s...
Connecting Your MikroTik Router via RouterOS API & RADIUS
### MikroTik RouterOS API & RADIUS Integration Guide Connecting your MikroTik gateway to ISPmix enables real-time PPPoE account creation, speed profile changes, and automated line...
Configuring Auto-PPPoE Provisioning & Auto-Disconnect on Due Bills
### Automated PPPoE Account & Bandwidth Management ISPmix handles subscriber PPPoE account lifecycles automatically: 1. **Instant Subscriber Provisioning**: When a subscriber ...
Automated Monthly Invoicing & Flexible Billing Cycles
### ISPmix Monthly Invoicing Engine 1. **Automated Bill Generation**: On the 1st of every month (or custom billing day), ISPmix runs background billing workers that issue invoi...
Integrating Customer bKash, Nagad & Bank Online Payment Gateways
### Integrating bKash & MFS Gateways for Your ISP Enable your broadband customers to pay their monthly internet bills instantly via bKash, Nagad, or Bank Transfer: 1. Go to **Adm...
Field Technician App Usage & Installation Checklists
### Field Staff Mobile App Workflow The ISPmix Field Technician App equips your field engineers to complete installations efficiently: 1. **Ticket & Work Order Assignment**: F...
Fiber Inventory, ONU/ONT Serials & Splitter Management
### ISP Hardware & Fiber Asset Inventory Keep accurate records of all hardware custody across your network: - **ONU / ONT Serials**: Track serial numbers, MAC addresses, brand mo...
BTRC Compliance Standards, Tariff Regulations & Log Retention
### BTRC Operational & Security Guidelines ISPmix helps your ISP maintain strict compliance with Bangladesh Telecommunication Regulatory Commission (BTRC) mandates: 1. **NAT IP T...
Subscriber Self-Care Portal Setup & Mobile Apps
### Subscriber Self-Care Portal Capabilities Your broadband customers can log into your branded Customer Portal (`/portal`) or Mobile App: - **Live Package & Bandwidth Status**: ...
Troubleshooting RouterOS API Connection Failures (ERR_MIKROTIK_TIMEOUT)
### Resolving MikroTik API Connection Failures (`ERR_MIKROTIK_TIMEOUT`) If ISPmix reports an API connection failure when communicating with your MikroTik router, check the followi...
Handling bKash Payment Verification & Callback Errors (BKASH_EXEC_ERR)
### Resolving bKash Merchant API Errors (`BKASH_EXEC_ERR`) If online bKash payments fail to verify or return execution errors, perform the following diagnostics: 1. **Verify Merc...